The Advantageous Ethics

3FS – 3rd Millennium Fleet System, is the result of an important multi-year investment, associated with a radical process innovation, aimed at bringing the company into the narrow circle of cloud service providers (SaaS).

3FS is a modular fleet management system that adapts flexibly to the needs of the vast global audience of car rental companies of all sizes and geographical locations, to which it is also possible to gradually access the services, starting from the basic ones and proceeding gradually to integrate the others as needed. 3FS is offered through the innovative formula of “SaaS – Software as a Service.

3FS must be further strengthened to introduce the automatisms necessary to make the service usable in full functional autonomy. In this perspective, the following areas for further innovation have been identified:

Provide the service with an autonomous and automatic ability to calculate and invoice the costs of using it and to collect the related payments by activating interactive connections with the banking systems;
Integrate an effective authorization workflow that allows, in full autonomy, to define the hierarchical structure and the relative authorizations, starting from the subscriber of the contract and continuing in the tree structure in which each user is able to define the underlying collaborators by giving them authorizations in the scope of one’s competencies;
Enhance the system with advanced functions for predicting future rental needs and for automatic planning of vehicle purchases and sales aimed at satisfying rental needs by optimizing costs through an Automated Rotation module;
Equip the service with an automatic responder to user requests, capable of giving them adequate answers and autonomously activating second-level support in case of need, associated with constant monitoring of its effectiveness and with the generation of evolutionary maintenance tickets addressed to the Technical Support Team in cases of recurrence of requests on specific issues;
Extend the functional coverage with additional modules that expand the already rich set of functions, favoring the automatisms deriving from the data made available by the Connected Cars and other public systems.

Implementation of Core modules of the system:

• Accounting;
• Accounting System Connector;
• Agreements;
• Disposals & Sales;
• Distribution;
• Equipment;
• Maintenance & Damages;
• Orders;
• Ownership Tax;
• Payables & Receivables;
• Registration, Delivery, & Installation;
• Rental System Connector;
• Statutory Registers;
• Target Operating Fleet;
• Thefts & Seizures.

The activities planned for the current year are concentrated on the following points:

• Invoicing and Payments: provide the service with an autonomous and automatic ability to calculate and invoice the costs of using it and to collect the relative payments by activating interactive connections with the banking systems;
• Authorization Workflow: implement an integrated management of authorizations, starting from the subscriber of the contract and continuing in the tree structure in which each user is able to define the underlying collaborators by giving them the authorizations within their own competences;
• Automatic Rotation: implement powerful and innovative mathematical models aimed at optimizing fleet management (Rotation Optimization) aiming at the use of less expensive or more profitable vehicles;
• User Support and Automatic Monitoring: develop an expert system that is not limited to the simple interaction of current chatbots but is able to perform real first-level support, which intercepts requests for assistance from users and provides answers for the most simple, directing them to the second level of assistance of the User Support Team in the more complex ones; it will have to learn from the recurrence of user requests and from the answers it is unable to provide, in order to constantly raise the level of the automatically managed service; this last feature must always be active, so as to allow constant monitoring and identification of possible evolutionary maintenance aimed at functional optimization to be proposed to the Technical Support Team;
• Add-On: use the advanced services of the cloud platform to extend the functional coverage of the system, starting from technological scouting and feasibility analysis on possible interfacing with IoT sensors and other public services

• Innovate production processes based on the application of advanced technologies for automatic workflow management, aimed at the close collaboration between business sectors imposed by the new cloud provider paradigm;
• Eliminate paper flows by transferring the articulated operations of entering, authorizing, verifying, archiving, consulting and disseminating relevant information for corporate organization purposes to automatic workflow management;
• Constantly align the complex corporate governance to the technical, professional and cultural evolutions imposed by a market in constant evolutionary ferment;
• Design tools for:

Ensure a high level of quality in projects;

Check for temporal and qualitative deviations;

Reduce the time-to-market of new projects;

Make the movement of personnel between different projects more productive;

Simplify the procedures for acquiring and training new personnel.

In recent years, specific projects have been implemented aimed at:

• Restructuring of the Company Intranet and migration of the already operational procedures included in the company certifications.
• Implementation of marketing and commercial management procedures.
• Implementation of Analytical Accounting and Management Control.
• Implementation of the “Mapping of Skills” as a powerful management tool based on interactive cooperation between the Technical, Commercial and Marketing sectors.
• Implementation of the “Offer Evaluation Form” following the flows and procedures defined in the Governance manual.

The activities planned for the current year are concentrated on the following points:

• Build business management apps and prototype dashboards aimed at the automatic governance of interactions between sectors, at the monitoring and control of the complex mechanism of the organizational machine, and at the production of interactive reports that integrate data from accounting systems to provide an overview of the situation accounting and finance;
• Drafting the Proge Standards, a document that defines rules and criteria to be followed in the management of software development and infrastructure delivery projects, starting from the collection and description of the requirements, passing through the design and development/implementation of the software/infrastructure and ending with distribution and tracking the use of the product/service;
• Build the Proge Building Blocks, pre-assembled and reusable software components and scripts, both front-end and back-end, which allow to speed up and standardize software and hardware projects, avoiding code duplication and simplifying maintenance;
• Develop the Proge Fast Track, software for rapid prototyping, which facilitates the development of the basic architecture of a software development project and the application of standards and best practices;
• Create the Proge Knowledge Base, a centralized repository for storing acquired skills and experience, which optimizes the re-use of acquired knowledge at company level;
• Implement Proge Training, a training course divided into different areas (Web, Mobile, Cloud, Data & AI, DevOps, Security, etc.) and with different entry points depending on the initial skills, which simplifies professional updating, both of new hires and corporate staff.