Unified Communications Solutions

Unified Communications solutions enable the integration of the telephone world into the computer world through a single system which, in practice, effaces the barriers existing between different settings and communication channels and facilitates integration and collaboration with colleagues, partners, clients inside and outside the company.

The fully integrated synchronous and asynchronous communication (voice mail, e-mail, instant messaging, video calls, telephone calls and VOIP) management enables interaction and communication at any time and in any place, effectively incrementing efficiency and productivity.

Proge-Software supports companies in designing the most efficient and economic Unified Communications solutions by merging the use of Microsoft Exchange Server and Microsoft Office Communications Server with the professional experience and know-how of its own specialists.

Our Unified Communications Solutions make it possible to:

• Increase and optimise collaboration and interaction among colleagues, partners and clients by simplifying communication thanks to a full integration with the most common work tools such as Microsoft Office.
• Simplify the infrastructure management and maintenance thanks to the merged communication platform and the use of Active Directory for all the information on the company directories.
• Increase security thanks to its functions which enable the easy storing and monitoring of communication in response to specific company policies.
• Reduce travel expenses, telephone costs and costs related to platform maintenance.

Below are the key services offered in this sector:

• UC Architecture Design: Unified Communications Infrstructure Design (Audio / Video, Phone, Mobile, Videoconference); archiving procedures and monitoring policies definition; VOIP performance analysis.
• Migration / Installation: infrastructure installation; migration of infrastructure based on non-Microsoft operating systems to the Microsoft UC platform; migration to Microsoft Online Services and Microsoft Business Productivity Online Suite.
• Integration: Phone and conferencing integration; OCS federation; Hardware Selection (IP phone, gateways, video).
• Training: Team-Based Training, Role-Based Training.

Proge-Software is one of the first Microsoft EDPS Providers certified in Italy able to supply Microsoft Exchange Deployment Planning Services, a consultancy services package purposefully studied to assist companies in planning the deployment of the latest versions of Exchange Server and Offfice Communications Server.